Shipping & Returns
At Hymanity, we aim to make every part of your experience feel simple, clear, and intentional — including delivery and returns.
Shipping
We process orders within 3–5 business days.
We ship orders via USPS once they are fulfilled.
Shipping days occur on Tuesdays and Thursdays.
Once your order has shipped, you will receive a confirmation email with tracking information.
Delivery Timeframes
- Domestic (U.S.): typically 3–7 business days after shipment
- International: varies by destination and carrier
Please note that delivery times may vary during high-volume periods or holidays.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Occasionally, we may offer promotional shipping rates or free shipping thresholds, which will always be clearly communicated on-site.
Order Issues
If your order arrives damaged, incorrect, or does not arrive within the expected timeframe, please contact us so we can assist you.
We will always do our best to resolve issues quickly and fairly.
Returns & Exchanges
Because our products are personal care items, we are unable to accept returns on opened or used products.
However, if your item arrives damaged or there is an issue with your order, we will make it right.
Eligible Cases
We may offer replacements or refunds if:
- Your item arrives damaged or defective (photo required)
- You receive the wrong product (photo required)
- Your order is missing items
How to Request Help
If you need support with your order, please reach out with:
- Your order number
- A description of the issue
- Photos (if applicable)
We will respond as quickly as possible to resolve your request.
Our Commitment
We believe trust is built through how problems are handled.
If something goes wrong, we will work with you to make it right — clearly, respectfully, and without unnecessary friction.